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Welcome to the Pinnaca Customer Portal

Your new portal, Pulse is ready and waiting. You have access to an enhanced experience of conference scheduling, rich analytics,  ticketing, support and training programs, all from one place. To access Pulse, please visit https://pulse.pinnaca.com/ and use your existing login credentials.
From January 26th 2019, this site will no longer be available, so please update any saved bookmarks to ensure the best user experience. If you experience any issues please contact your Customer Service Manager.

 

The Customer Portal is designed to extend Pinnaca's customer service and support functions to the web, to achieve more efficient support and service as well as higher customer satisfaction and self sufficiency. The site contains numerous features to provide customers with access to self-service tools.

The below functions are currently available through the Customer Portal:

Reporting

Reports are intended to provide Customer stakeholders (IT and finance managers) with key usage and trend information for Virtual Rooms and Endpoints.

Service Scheduling

Users can schedule services from Pinnaca such as call launch and operator monitoring through the portal. Service requests are submitted using the “Service Request Form”, which contains all information required for Pinnaca to deliver requested services for a conference.

Trouble Ticketing

The Ticketing function provides access to any trouble tickets relevant to the user. Ticket information is populated directly from CRM in real time – each ticket has a unique CRM case number.