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Welcome to the Pinnaca Customer Portal

The Customer Portal is designed to extend Pinnaca's customer service and support functions to the web, to achieve more efficient support and service as well as higher customer satisfaction and self sufficiency. The site contains numerous features to provide customers with access to self-service tools.

The below functions are currently available through the Customer Portal:

Reporting

Reports are intended to provide Customer stakeholders (IT and finance managers) with key usage and trend information for Virtual Rooms and Endpoints.

Service Scheduling

Users can schedule services from Pinnaca such as call launch and operator monitoring through the portal. Service requests are submitted using the “Service Request Form”, which contains all information required for Pinnaca to deliver requested services for a conference.

Trouble Ticketing

The Ticketing function provides access to any trouble tickets relevant to the user. Ticket information is populated directly from CRM in real time – each ticket has a unique CRM case number.